Peace of Mind Booking

The safety of our guests and staff is always our number one priority and informs all our decisions. In today’s uncertain landscape, we understand that travelers are more careful when managing their plans and may have a few more questions. We are here to support you every step of the way

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Booking policies

Deposits

A deposit for 30% is required to reserve your space. This deposit is non-refundable and non-transferable. Visa, MasterCard American Express credit cards and M-Pesa, Tigo Pesa and eWallet PesaPal are accepted for the initial deposit.

Payments

You will be invoiced upon making a reservation and full payment is due 90 days prior to the first land day of the trip. Payment is accepted as follows:

  • Credit Card
  • Wire transfer

Cancellation and Refunds

Notification of cancellation must be made in writing to Nyika Discovery. At the time we receive the cancellation, all moneys will be refunded less the following cancellation charges, deducted from the total land only price:

  • 91 days or more before departure: Cancellation fees equal the amount of your deposit
  • 90 to 61 days before departure: 50% of the package price is non-refundable
  • 60 to 46 days before departure: 65% of the package price is non-refundable
  • 45 days or less before departure: 100% of the package price is non-refundable

Within 90 days prior to departure cancellation fees will apply. You may also be responsible for any fees imposed by hotels, airlines etc., that are over and above your land arrangements, due to your cancellation of your original date bookings.

Please note that no partial refunds will be given for unused meals, hotel rooms, airport transfers etc., for any reason whatsoever. Nyika Discovery reserves the right to increase the tour price in the event of cost increases due to changes in airfares, currency fluctuations, park fee increases, fuel surcharges, taxes, etc. Nyika Discovery reserves the right to alter the tour without notice.

Nyika Discovery is not responsible for expenses incurred by trip members in preparing for the trip (e.g. visa fees, immunizations, insurance, equipment, etc.) or for any necessary additional travel arrangements should you embark from home before the group departure date. Accommodations are subject to change.

If you are planning a trip within 3 months of travel, please contact us.